WELCOME
We’ve put together some notes to help make your stay as comfortable as possible.
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History
Once a sacred place inhabited by hunter gatherers some 250 000 – 500 000 years ago, the site resonates with history. The heritage is of an old family home that once rang with children’s laughter, spirited mealtime banter and the patter of children’s feet along secret paths that led to neighbouring allies. A place where childhood friendships were forged, and plots hatched. A place of freedom, discovery, and joy.
From this era sprung the owner’s abiding love for Northcliff, and where the desire to preserve and share it took root.
Having been born and raised in Northcliff, Paul Kinsley grew passionate about what the area has to offer anyone who visits. After his family left their childhood home for overseas, he saw the opportunity to share this passion with others. He wanted to offer a place within the busting city of Johannesburg where those seeking peace and luxury could escape to, without having to leave the city at all.
The birth of The Cliffside represents the culmination of this dream – the organic metamorphosis of a traditional family home into a more restful, contemporary, and uncluttered living space that exemplifies stylish simplicity. A welcoming home for guests from far and wide.
In Case of Emergencies
Try to remain calm and immediately notify a member of The Cliffside staff of the situation.
General Emergencies
City of Johannesburg Emergency Connect 011 37 55 911
Fire & Ambulance
Randburg Fire department 011 375 5911
Johannesburg Ambulance and Fire Headquarters 011 472 1599
Police Emergency Services (Flying Squad) 011 986 9000 /9151
Linden Police Station 011 888 9211
Doctors
We are affiliated with Doctors On Call who offer 24hr medical care on site. It is advisable to confirm costs before proceeding to book their services.
+2711 788 2222 or www.doctorsoncall.co.za
Alternatively, there is a GP located nearby on Beyers Naude Drive;
Dr R Bhoola 011 476 1307/8
Monday – Friday 09:00-13:00, 15:00-17:00 Saturday 9:00-11:00
Hospitals
Private:
Mediclinic Sandton – Open 24 Hours 1 Peter Place, Sandton 011 709 2000
Life Wilgeheuwel Hospital – Open 24 Hours Amplifier Rd, Roodepoort 011 796 6500
Public:
Charlotte Maxeke Johannesburg Academic Hospital – Open 24 Hours Jubilee Rd, Parktown, Johannesburg +27 11 488 4911
Keys & Access
Our operating hours are 06:30 – 20:00 every day. For any after-hours enquiries or emergencies, one of our staff members can be contacted on the numbers provided.
Regrettably our location on the mountain has an impact on cellphone signal and so we advise wifi calling where possible, and can assist with Voice over IP (VOIP) for other calls.
We can be reached on:
+27(0) 11 568 9988
+27(0) 83 450 2125 (Whatsapp)
Room & front door key
You have been given your room key & a coloured front door key. Just turn twice to lock/ unlock the front door of the property.
We will close up the property at 20:00, so ask you to kindly lock any doors you use throughout the evening.
Front gate
You have been given a front gate remote for access to the property during your stay. Simply press to open, and it will auto-close behind you.
Please note that for security reasons, the gate is on a 7 second auto close timer (no tailgating).
Check-in/ Check-out Times
Check-in time is from 14:00-19:00. Late check-in may be arranged with management, prior to arrival.
Check-out time is 10:30am. Depending on our room availability, we may be able to organise a late check out.
Housekeeping
Our friendly housekeeping team is scheduled to make up your room during your stay and will provide a turndown service in the evening.
In an effort to save water our housekeepers will not change your towels unless necessary. If you’d like a clean set of towels during your stay, please indicate this by leaving your towels on the floor of your bathroom. Any towels that are hung up will not be replaced.
If you’d prefer the housekeeping services did not occur during your stay, please advise one of our staff members. You may also make use of the “do not disturb” or “please make up the room” door sign that we have provided in your room.
Aircon
To cool, check the remote has a snowflake and that the temperature is between 18-20.
To warm, check the the remote is showing a sun and that the temperature is between 21-26. Additionally, you can request for the floor heating to be switched on in your bathroom.
TV & Media
You have access to an amazing range of free-to-air satellite TV channels, Netflix, DSTV and an Apple TV Library of movies, TV series etc, as well as an extensive selection of current digital magazines & newspapers.
We have provided a “cheat sheet” for you to help navigate your TV and find exactly what you’re looking for, however if you have any questions please feel free to ask. On the reverse side you’ll find a QR code and url that will take you directly to the complimentary selection of magazines and newspapers available.
Refreshments & Bar
We have provided a selection of complimentary drinks, snacks, tea and coffee in your room. You are more than welcome to make use of the complimentary tea & coffee station in the buffet room, and the honesty bar area next to the lounge.
Our bar operates on an honesty system and we really appreciate your cooperation.
Please refer to the price list provided and complete the billing slip when helping yourself to drinks. These drinks will be added to your bill for settlement when you check-out.
Water
Johannesburg tap water is reported to be some of the cleanest and most reliable in the world. Our tap water undergoes extra filtration, so you can rest assured it is extremely safe to drink!
Electricity
South Africa operates on a 230V supply and 50Hz frequency.
We occasionally have Government planned load-shedding, as well as unplanned outages. During these times our generator will provide electricity, after a short delay, to ensure you can continue working or watching that movie undisturbed!
Extra Amenities
We understand that even the most savvy traveler can sometimes forget to pack one or two essentials, so we have a few extra amenities that are available on request.
– Dental kit
– Mending Kit
– Vanity Kit
– Shaving Kit
– Shower Cap
– Insect repellent (this is an essential for summertime in Johannesburg!)
– Sun cream (so is this!)
– Loofah
Laundry
We offer an in-house laundry service and have provided laundry bags in your room. Please request a laundry price list from a member of staff, and complete with your information. Once complete, place it in your laundry bag and hand over to a member of staff.
Laundry received before 09:00am will be returned by 20:00 that day. We do all we can to look after your garments, however the laundry service is used at own risk.
We can arrange dry-cleaning services on request. Please speak to a member of staff for more information on pricing and timing, as this service involves an external company.
Smoking
Our rooms are strictly non-smoking. Please keep to the allocated outdoor areas, using the ashtrays provided while considering other guests.
Safety & Security
The safety of our guests and staff members is our top priority, and you can rest-assured that we have put great effort in creating a space where you can truly relax and unwind.
Visitors
Our overnight guests are welcome to invite up to 2 visitors per day, between the hours of 07:00 and 18:00. These guests will need to report to a staff member to present ID (ID card/ passport), sign in and complete the Covid-19 screening process, and are the responsibility of the guest.
Dining
Braai Time
Cook over flames in our fully equipped Braai area, with both gas and wood/charcoal facilities. We can light the fire for you and leave you to enjoy a truly South African experience under our avocado tree.
Dining In
Breakfast
Our breakfast menu is full of wholesome options which create the perfect start to any day. Your orders will be taken at least 24 hours in advance, and are served from our bright and breezy dining room.
Lunch & Dinner
Light Meals Menu
These dishes are on the more casual side and are available for order during lunch & dinner times. Please speak to a member of staff for more information on this offering.
Fine Dining
We take pride in being able to provide food of an exceptional quality, and so we take orders these meals in advance. We can offer a menu full of delicious, wholesome options for lunch and dinner. Please note, orders will need to be placed at least 48 hours before dining.
Meal Times
Breakfast
Served from 07:00 ’til 09:30
Lunch
Served from 12:30 ’til 14:30
Dinner
Served from 18:00 ’til 20:00
Dining Out
For more dining options, please speak to one of our staff members who can recommend nearby restaurants, for either dine-in or takeaway meals.
Things to do at The Cliffside
Our location on the mountain and property features mean that there’s no shortage of ways to entertain yourself during your stay.
Pool area & Sauna
Our pool area (including change room, toilet & sauna) will be open from 07:00 ’til 20:00 daily.
We provide each of our guests with a pool towel, which can be found in the pool area.
In order to maintain our high standard of hygiene practices, and to ensure you have some privacy, please speak to one of our staff members about arranging times to use the sauna.
Gardens
We have created small alcoves throughout the gardens that are the perfect places to sit back with a novel and soak in your surroundings.
Walking Trails
You have access to a variety of walking trails surrounding the property.
Our internal trails will take you through the gardens in the immediate, private surrounds and the external trails will take you to the top of the Northcliff Eco Park.
Please inform one of our staff members if you’d like to use either of these trails. You will be given an orange wrist band & gate remote which should be returned after your walk so we know you’re back safe & sound!
Sundowner Deck
With suburban views to the North and up onto the Northcliff Ridge to the south, our sundowner deck is the perfect place to spend golden hour. It sits under a shade cloth so can also be utilised as a quiet place to sit and watch birdlife throughout the day.
If you’d like to spend some time on the deck, please speak to one of our staff members who can help arrange everything you’d need to enjoy the views.
Telescope
Board games
We have stocked the book case in the lounge with a variety of board and card games. On the odd occasion that the weather is less than perfect, feel free to sit in front of the fireplace and challenge your partner to a game or two!
On request extras
If you’re looking for an extra spoil or adventure, please speak to one of our staff members about arranging one of the following extras. Please note that we need at least 24-72 hours notice to organise.
– Spa treatments or massage
– Rock climbing/ abseiling on Northcliff Ridge with a private instructor
– Exercise/ Yoga/ Pilates class with a private instructor
Things to do in Joburg
Getting Around
The public transport and taxi system in South Africa is unreliable and so, the best way to get around Johannesburg is either using a driver, or Uber/ Uber Black.
Private Drivers
We have taken time to put together a list of safe and reliable drivers that we can contact to help you with any travel arrangements around Johannesburg. Please speak to one of our staff members if you’d like to make use of these drivers.
Gautrain
The Gautrain is a quick, safe & reliable way to get to Pretoria or the airport.
The Sandton station will take you all the way to O.R Tambo International Airport, while the Rosebank station can take you to Pretoria.
Car Hire
There are a number of car hire companies with offices nearby, but we recommend you ensure you have access to online maps or GPS if using this option. Please ask one of our staff members if you’d like directions to your preferred company.
Tourism
Johannesburg is a vibrant city with a rich cultural history, and we fully recommend exploring it. For ideas on how to do this safely, please speak to one our staff members.
Hop-On, Hop-Off Bus Tour of Johannesburg
Maropeng and the Sterkfontein Caves
Magaliesberg Day Hikes
Soweto Day Tour
Walter Sisulu Botanical Gardens
Randpark Golf Course
44 Stanley
Keyes Art Mile Art Precinct
Thank you
We hope you have a wonderful experience at The Cliffside. If there’s anything we can do to make your stay more comfortable, don’t hesitate to let us know.
Enjoy your time and please make yourselves at home.
The Cliffside Team.